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How to Win in Retail

Survey-Based Research Study | 2021

In late 2020 and early 2021, Retail Systems Research (RSR) surveyed 160 retailers around the world and identified the “retail winners” who had better than average performance. The resulting report, which was sponsored by RELEX Solutions, shares what sets winners apart and lessons others can learn from their success.

    Key findings of the report include:

    • Retailers must resist the temptation to think of 2020 as an anomaly, double their efforts on inventory visibility, and embrace the role of AI.
    • 56% of respondents highlight “fulfilling growing online demand” as their top challenge over the past 12 months.
    • 61% of retail winners see a need for optimized omnichannel order fulfillment to improve profitability.
    • 76% of retail winners see a strong opportunity for strategic placement of inventory throughout the supply chain to better fulfill customer needs.

    Download the free report and start learning how your business can be the next retail winner.