Key findings of the report include:
- Retailers must resist the temptation to think of 2020 as an anomaly, double their efforts on inventory visibility, and embrace the role of AI.
- 56% of respondents highlight “fulfilling growing online demand” as their top challenge over the past 12 months.
- 61% of retail winners see a need for optimized omnichannel order fulfillment to improve profitability.
- 76% of retail winners see a strong opportunity for strategic placement of inventory throughout the supply chain to better fulfill customer needs.
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